Play2net Privacy Policy — How Your Information Is Protected and Kept Confidential

Play2net only asks for the information that is genuinely needed to deliver our services properly. Collecting unnecessary data goes against our policy. Below is a full breakdown of what we collect and why.

Play2net collects information through several methods. The majority comes directly from you — during registration, when making a deposit, or when speaking with support. Some data is also collected automatically to improve your experience on the platform.

• Information Provided Directly: What you provide through the registration form, KYC upload, payment details, and support chat.
• Automatically Collected Information: Browser type, device information, IP address, and time spent on each part of the website are logged automatically.
• Cookies & Tracking: Cookies are used to improve your website experience — details are in Section 6.
• Via Third Parties: Limited information may be received from identity verification services or payment processors.

Play2net uses the data it collects for specific, limited purposes. Every piece of information has a defined use — nothing is used for vague or unspecified reasons.

Your name and contact details are required to manage your account — without them, we have no way to identify you. Payment information is used to process deposits and withdrawals and to prevent fraud. Your gaming history is retained for responsible gaming monitoring and to maintain required legal records.

• Creating and managing your account.
• Processing and verifying payment transactions.
• To prevent fraud and money laundering.
• Meeting legal and regulatory obligations.
• To provide customer support and resolve issues.
• Improving the quality of play2net's services.
• Sending relevant offers and promotions if you have given your consent.
• To support responsible gaming monitoring and provide assistance.

Play2net does not sell your data to third parties — this is a core principle that will never change. However, to deliver our services properly, limited information is shared with a select group of trusted partners.

For payment processing, only the transaction details required by bKash, Nagad, or other payment gateways are shared — not your full profile. For identity verification, only the information needed for the KYC process is provided to the verification provider. Game software providers receive the minimum data necessary to operate the games.

• play2net never sells your data to advertisers or data brokers.
• All third-party partners are bound by confidentiality agreements.
• If play2net acquires another company or its assets, your data may transfer to the new owner — but you will be notified in advance.

Play2net protects your data using the highest industry-standard technology available. This isn't just a written promise — the protection is actively in place on every transaction and every login.

Play2net uses cookies on its website — as most websites do. Cookies are small text files stored in your browser that help the website recognize you. play2net's use of cookies is fully transparent.

You can manage cookies through your browser settings. Disabling marketing and analytics cookies will not prevent you from using play2net — though some features may not function as intended.

• play2net cookies are used only on the play2net domain — you are not tracked across other websites.
• A cookie consent banner is displayed the first time you visit the site.

As a play2net member, you have several important rights over your own data. These rights are recognized under international privacy law, and play2net respects each one of them.

Play2net does not retain data beyond what is necessary. Each type of information has a defined retention period — after which it is deleted or anonymized.

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: Even after account closure, data may be retained for up to 5 years for legal and regulatory reasons.
• Transaction Records: Financial transaction records are retained for 7 years — a requirement under international financial regulations.
• Cookie Data: Browsing data is typically deleted within 2 years.
• Marketing Opt-Out List: Opt-out records are kept permanently to ensure you are never contacted again.

Play2net may update this Privacy Policy when necessary. For any significant changes, you will be notified by email at your registered address and an announcement will be posted on the site. For minor changes, only the updated date at the top of the page will be revised.

For any questions or concerns about our Privacy Policy, contact our Data Privacy Team directly. We respond to all inquiries in Bengali.

If anything in this policy is unclear or you are unsure how it applies to your situation, feel free to ask us via live chat. Our team is ready to explain everything in detail in Bengali.